Star Rating and Reviews
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Our customers are the center of our universe and we are grateful for them. If you are willing to share your experience about your interaction with our agency, it will be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us…
Nan Johnston
I live in Pa. I have been talking to Mrs. Lisa G.Today she has been very helpful as well as showed most respect. I am very pleased with all she has been with details and helping be on the right path being a safe driver.
We responded: We appreciate your review, Nan. We are so happy that you had such a wonderful experience with State Farm Agent Bryan Martin’s Team here in New Britain !
Lisa Alderfer
Bryan Martin State Farm has been my insurance provider of choice for many, many years. This office is professional, polite, and very personable. I don’t feel like a number in a huge conglomerate, but a neighbor who speaks to me like a person, not a nameless account number. Lisa Ann is my main contact there, and is always very helpful and pleasant. I highly recommend this office!
We responded: Thanks Lisa! You have been a pleasure to work with. We look forward to working with you for years to come!
Rose Busick
The best decision we ever made was to join Bryan and his team at State Farm. They are amazing! They take wonderful care of our insurance needs and they treat us like we are their family. If you need an insurance agent that you can always depend on, call on Bryan! You will not be disappointed! Oh! And the Lisa's are FANTASTIC!!! ❤️
We responded: Rose, thank you for your wonderful review of State Farm Agent Bryan Martin’s Team!
M.E.
I have nothing but good things to say. The customer service is great, response times are exceptional, and the rates are perfect for me. I plan to look into life insurance in the future.
We responded: Thank you so much for your kind words! We’re thrilled to hear that our customer service, response times, and rates have met your expectations. When you’re ready to explore life insurance options, please don’t hesitate to reach out, we’d be happy to assist you. Your satisfaction means a lot to us!
Kita Blake
Lisa Coulton provided outstanding service from start to finish. They were knowledgeable, responsive, and explained my insurance options in a way that was easy to understand. Thanks to their help, I feel confident in my coverage and know I’m protected. Highly recommended.
We responded: Thank you so much for your kind words and thoughtful review! We’re thrilled to hear that Lisa provided outstanding service and was able to make your insurance options clear and easy to understand. Your confidence in your coverage means a lot to us. We truly appreciate your recommendation and look forward to continuing to support you in the future!
Greg Kubeja
Very helpful. Explained everything. Very good communication between us
We responded: Thank you Greg! We are happy to have you and look forward to working with you for years to come!
Eric Ha
I highly recommend State Farm with Lisa, Kelly & Bryan.
Regina Yow
This State Farm Office is #1. They really work with you. You need help they are there until the end. Thank you, State Farm.
We responded: Thank you so much for your kind words! We're thrilled to hear that our team was able to support you every step of the way. Your satisfaction means the world to us, and we're always here whenever you need assistance. Thanks again for choosing State Farm!
Sean Thomas
Lisa is always a pleasure to work with! She’s always helpful and honest. She’s always organized and gets things done quickly! Much appreciated, would give 10 stars if I could.
We responded: Thank you for your kind review! We are happy to work with you and look for it from years to come!
Lyndsey Farmer
Bryan and his office staff were able to get me great coverage for my car and townhome. They were very kind, prompt, and understanding. They worked with my budget and answered all my questions. I highly recommend Bryan Martin for all of your insurance needs.
We responded: Thank you. I appreciate your feedback!
Lisa South
Lisa Colton is very professional and extremely kind!
We responded: Thank you Lisa! We appreciate your feedback and look forward to working with you for years to come!
Chris Dingess
Lisa is a Rockstar! She is always friendly, knowledgeable, and extremely helpful.
We responded: Thanks Chris for your feedback!
meg geisewite
Lisa is so helpful and informative!
We responded: Thank you so much for your kind words! I’m happy to hear that I could be helpful and provide the information you needed. Please don’t hesitate to reach out if you have any more questions!
Julie Hofer
They're always helpful & pleasant. Have always answered my questions & concerns
We responded: Thank you for your wonderful feedback! We're glad to hear that we've been helpful and pleasant, and that your questions and concerns have been addressed. We're always here to support you!
Elizabeth King
The staff is responsive, patient, and willing to go the extra mile to make sure my questions are answered, and my needs are taken care of. I appreciate how easy they make everything! Truly dependable service.
We responded: Thank you so much for your thoughtful review! We're delighted to hear that our team was able to provide responsive and dependable service while making the process easy for you. We truly appreciate your trust and look forward to continuing to support your insurance needs!
Whitney Brittain
Lisa has the best customer service and genuinely cares about her customers. It makes all things insurance easy and trustworthy.
We responded: Thank you so much for your kind words! I’m truly grateful for your trust and happy to hear that I could make the insurance process easy and trustworthy for you. It’s a pleasure to serve you!
Julia Cohen
Lisa was a pleasure to work with! Extremely thorough explaining all of the coverage options and answered all of my questions. Would highly recommend!
We responded: Thank you so much for your wonderful feedback! I'm glad I could help clarify everything and provide the information you needed. It was a pleasure working with you, and I truly appreciate your recommendation!
bomb2squad
Lisa Coulton has been so helpful to me. Explaining everything I didn’t understand, and guiding me in the right direction. She’s been so helpful.
We responded: Thank you so much for your kind words! I'm glad Lisa could help clarify everything and guide you in the right direction. It’s been a pleasure working with you, and please don’t hesitate to reach out if you need anything else!
J. P.
Great agency & products. Lisa Ann is great! Responsive and patient, truly customer focused. State Farm has done well with claims too. Glad I switched over to State Farm & this Agency.
We responded: Thank you so much for your kind words! We're thrilled to hear that Lisa Ann provided you with excellent service and that you're happy with our agency and products. It's great to know that your claims experience with State Farm has been positive as well. We truly appreciate your trust and are here to support you anytime!
Jerry Ward
The worst experience I had is when I hit an accident with one of your clients which had the same insurance that I had and she hit me in my door side and she said that I hit her and you guys couldn't decide who was at fault and was her forefoot hitting me in the rear part of my car
We responded: Thank you Jerry for the 5 star review!
Steven Brown
I can’t say enough good things about Lisa Gattone and the consistent level of care and professionalism she’s shown over the years. Lisa has been my go-to person for everything , from managing complex homeowner’s and auto claims to helping me understand billing and policy adjustments.When I went through a major home repair and insurance claim, Lisa was the first person to take my call and walk me through each step of the process. She personally followed up with the claims department, helped clarify my coverage limits, and made sure I got timely updates until everything was resolved. Her attention to detail and calm reassurance during that stressful time made a huge difference.Even with small things like billing questions, Lisa is just as attentive. She emails and calls me directly to double-check charges, correct errors, and even identify new discounts or coverage bundles that saved me money while keeping my protection appropriate for my needs.What I appreciate most is that Lisa treats every interaction like it matters. Whether I’m asking about a new property policy, adjusting deductibles, or just trying to understand a confusing statement, she explains everything clearly and patiently. I can tell she genuinely wants me to feel confident and cared for.In short, Lisa is the definition of dependable, detailed, and dedicated. She brings heart and integrity to every conversation. I’m deeply grateful for her help and proud to have someone like her in my corner., Steven Brown
We responded: Thank you so much for your kind words and thoughtful review! We're thrilled to hear that Lisa has consistently provided you with exceptional care and professionalism. She truly values building trusting relationships and ensuring every detail is handled with care. We'll be sure to share your praise with her , it means a lot to know her dedication has made a positive difference for you. Thanks again for choosing us as your insurance partner!
Olivia Young
Lisa G is always a pleasure to work with. The ability to chat via text makes working around my busy schedule super easy. Renters insurance was cheap and easy to add to my auto policy.
We responded: Thank you so much for your kind words! We're thrilled to hear that Lisa G was able to make the process easy and convenient for you. We're glad the renters insurance was a great fit alongside your auto policy. If you ever need anything else, don’t hesitate to reach out, we’re here to help!
Latoya Jones
I’ve been with State Farm for several years now, and I couldn’t be happier with their service! My agent is always available to answer questions, explain coverage options, and help me find the best rates. When I filed a claim, the process was smooth, quick, and stress-free. It really feels like they care about their customers, not just policies. Highly
Susan Paden
Lisa was the best! Love this insurance agency! Easy to work with and give me the best deals!
We responded: Thank you so much for your kind words! We’re delighted to hear that Lisa provided you with excellent service and helped you find the best deals. It’s our goal to make insurance easy and stress-free for our customers. We appreciate your support and look forward to assisting you again in the future!
William Welch
My experience is wonderful I wouldn’t pick a better place to be at but Right here with State Farm insurance. And I am happy that I make the decision to be here. Looking forward for the future and continue working with you guys. I appreciate you guys. And thanks for having me. You guys like family thanks, Bryan and Lisa.
We responded: Thank you so much for your kind words! We're thrilled to hear that your experience with State Farm has been wonderful and that you feel like part of the family. Bryan, Lisa, and the entire team truly appreciate your trust and look forward to continuing to serve you in the future. We're grateful to have you with us!